Frequently Asked Questions
Delivery And Order Related Questions
All Kickstarter and Pre-Orders have been shipped. For KS you must have completed the check out process by clicking on the link sent to you from email@example.com.
For these and all other online orders, when your order has been shipped you will receive an email with the tracking details. You can check the progress on either www.far800.com or www.17track.net. These are multi carrier tracking sites to cover over 40 freight companies we use world wide.
If you have not received your tracking number or the product has not arrived by the time indicated, please email our help desk firstname.lastname@example.org and we will check the status and make sure you get your delivery.
See this video on how to attach the straps to a winged headrest.
If the seat does not have a winged headrest, very often there is no screen behind, as it is a budget airline.
If there are screens with no headrest wings, globally this is rare but then it’s only a polite conversation with the person behind before you sit down. You would advise them that you will be sleeping with a FaceCradle, which means you don’t need to recline your seat (they will love that). Suggest they may need help to make sure the strap doesn’t interrupt their viewing, so if it does would they mind adjusting it for you.
If you feel uncomfortable about talking to the person behind, then you will use Modes 1-3 with no problem and your FaceCradle is still better than a regular neck pillow. For more information, you can view our video on how to attach the strap under "how it workds" and further read our FAQ’s.
In Deep Sleep Modes the strap attaches to a frame which is internal of the pillows. When the user leans into the pillows they connect with their chest and face/head. If the user is pushed forward quickly (for any reason) of course they are retained by their seatbelt primarily but the pillows act as a protective device to support the head and body. If extreme force is applied to the straps, they are designed to separate from the frame. The straps do not connect around a person’s neck and are considered no more dangerous than a carry-on bag with shoulder straps. FaceCradle has been used on many flights to date with no issues from airlines.
FaceCradle was shortlisted for an airline industry passenger comfort award.
It is important to note that your seatbelt is your primary safety device that will hold you in your seat during any turbulence or sudden movement so it should be worn at all times when using FaceCradle.
We do it this way, so the pressure on your head and face does not become uncomfortable.
For example, a 100kg person applies less than 20kg of weight to the upper and lower pillows combined. This weight is held over your head, upper body and chest and the spread is transferred through the internal reinforced frame to the metal hinges and then to the straps which are anchored to your seat.
Returns & Warranty Related Question
Commercial Related Question
- What resources do you have? Warehouse/s, office location etc.
- Do you have national distribution?
- Staff, Sale Representatives?
- What channels are you selling into now?
- What products do you sell and what brands?
- Do you sell to major retailers?
- Do you sell into Duty Free stores at International Airports or into Domestic Airport Retail?
- Are you large/medium or small company?
- Do you have an idea of how many FaceCradles you would order …
- As samples (12 per shipping carton)?
- In first order (full 20’ container 2880 units or part container)?
- Is FaceCradle in your current business field or is it a new category for you?