FAQ's

Absolutely! FaceCradle is designed with safety as a top priority. The safety harness includes a built-in release clip, similar to an ID lanyard, which opens under pressure but won't release during normal use. The connector clips are also designed to release with excessive force. Remember, your seatbelt is your primary safety device and will keep you secure in your seat. In emergencies, like carry-on bags with straps, your FaceCradle should be stored away. In case of an immediate impact, FaceCradle acts as a cushion to protect you.

In short, no. The strap will attach to the winged part of the headrest. See the video below. Where there is no winged headrest, the seat is configured for domestic or short haul and in most cases here, there is no TV behind. In the rare incidence where there is a TV behind with no winged adjustable headrests, you can politely inform the person behind that you will be sleeping with your seat forward, not reclined and ask if they would be so kind to push the strap aside, if it gets in their way. If you feel you don't want to do this, you can configure the pillow in several other positions without using the strap. See our video under "How it works".

Yes, you can! Both covers are removable and can be washed and dried according to the instructions sewn into the seam inside one of the covers. Please see this video on how to remove the covers. https://youtube.com/shorts/K1wo1Zm_N2I?si=CP0SLJ-jD2Ut9OY5 Each arm of the pillow has 3 "legs" that slide into the green square tube. The middle leg is spring-loaded with a locking tab to prevent the black arm from coming out of the green square tube. To unlock, push down these tabs as shown. You can either depress the middle leg and pull apart or press the locking tab down. If you find it tight removing the cover over the green buttons, simply squeeze the buttons to make it easier.

The Wanderlust Models

are our latest design and have had the size, weight and shape optimized. 35% smaller and lighter, they maintain maximum comfort. The internal frames have been redesigned and improve overall support. The shape has also been improved to contour better with the seat back in Dozing and Snoozing Modes.

Original has brushed velour fabric like Wanderlust with removeable covers and zips in each pillow.

Tripster is the same as Original however is the value version with polyester removeable covers with pillow case ends. (no zippers).

If you prefer convenience and portability, choose Wanderlust. If you like a bigger pillow choose either Original or Tripster. All models provide substantially more comfort options and support than any other travel pillow.

Absolutely! FaceCradle is built to spring and flex, ensuring it won't break even for the heaviest users. The internal frames are made from fiberglass-reinforced material, similar to a fishing rod. Since over 80% of your body weight is supported by the seat, the pressure on your FaceCradle is minimal. In extreme cases, the harness is designed to separate from the buckles without breaking any parts. With over 400,000 units manufactured, there hasn't been a single breakage in typical use. Rest assured, it's highly durable!

Replacement harnesses are available to order from our shop, here on this website.

If your FaceCradle has a chemical smell, don't worry. It contains some plastic, non-toxic parts, and the odor usually disperses during the manufacturing process. However, it can get trapped inside the plastic protective shipping bag. Once you remove this bag, the odor should dissipate within 2-3 days. If you have a very sensitive sense of smell, you can remove the covers and wash them following the instructions above.

If the strap comes out of the cam lock, don't worry! Watch this video for a step-by-step guide. https://youtu.be/gQc_hdiY2_I?si=bK2kQ8eTusx067Pu Note that all models now include an end tab to prevent the strap from pulling through. While it might be a tighter fit to re-insert the end, it should still be relatively easy to do.

This happens by a misalignment of the clip when inserting. Make sure you connect both left and right legs of the clip evenly and push the clip in straight. This will avoid future jamming. To release is simple with a flat blade screwdriver. Please see this video.

FaceCradle is guaranteed for life against manufacturing or design related fault. We will replace the product or parts where necessary.

We know through years of experience that FaceCradle works. It is by far, your best option for sleep in economy. It is highly durable and extremely comfortable. It does take a little getting used to as there are many adjustable comfort options.

If you see a picture of a position you think would work for you and the first time you try it, you can't get comfortable, don't be afraid to try the many different adjustment options. Play around with the pillow angle. Close one hinge and open the other. Extend the distance between the pillows. Adjust the strap length. Attach it to the armrest or the winged part of the adjustable armrest. There are countless comfort options.

Whilst we will always chat to you to find the solution that suits you best, we don't offer a refund or replacement if you accidentally damage the product, you changed your mind or made a mistake. If we were to do this, we cannot re-sell the item due to cleanliness and health standards, so we would be forced to put it into landfill which is not an acceptible option for the environment. It would also mean inflating the price of the product to everyone to cover the cost of doing this.

But please, don't ever walk away from us angry. We think we are very nice people, just like you so we will find a solution for you.

You can read more detail in our Shipping and Returns page or feel free to Contact Us at any time.