Let's address the elephant in the room. At first glance, to some people, the "Deep Sleep" (forward) mode, can look odd. Whilst it's just one of the comfort options, it's probably the most effective for long periods of sleep. Tell us what happened to you on your trip?
I recently flew from LA to Melbourne (14 hr + flight) and slept 8 hour straight in my FaceCradle!! Unbelievable! I arrived around 7am on a Sunday. We had told our family we were unlikely to go to a lunch that day. We ended up going, then on to dinner. Went to bed at 10pm and woke the next day with no sign of jetlag! This product is amazing...